How
can you break out of the ‘stress-emotion-conflict’ cycle?
Apart from negotiation and diplomacy,
how can you prevent and defuse conflict?
The answer lies in the positive power
of emotions.
Objectives
Enrich your relationships with stimulating, pleasant emotions.
Come to grips with unpleasant emotions,
both yours and other people’s.
Nurture your emotional balance.
Handle tension and conflict more
effectively.
Program
1)
Take a new look at emotions
- Recognize the role of emotions.
- Discover the role of the brain.
- Understand interactions between
emotions, stress, conflict and trust.
- Identify emotions.
2) Develop your emotional balance
- Develop your emotional awareness.
- Develop your self-confidence.
- Live your emotions.
- Control illogical emotional
reactions.
3) Use emotions in relationships of
trust
- Understand the benefits of trust.
- Respect the other person and his
emotions.
- Express and share the emotions you
feel.
- Think positively.
4)Resolve conflicts
- Manage difficult emotions in tense
situations.
- Adopt a conflict resolution
methodology.
- Set up behaviors that prevent
conflict.
Benefits for the participant
Richer interpersonal communication:
- better cooperation,
- stronger motivation.
Become more poised, responsive and
rapid in periods of change.
Understand others better and
communicate more effectively.
Pinpoint the positive aspects in
yourself and those around you.
Avoid stress.
Benefits for the company
Increase individual and collective motivation thanks to a more
varied and stimulating professional environment.
Improve collective ability to resolve
difficult situations constructively:
- Streamlined interfaces,
- Faster problem resolution,
- Optimized decision-making processes,
- Smoother work in project mode.
Increased productivity and performance.
